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Customer Service

Shipping & Delivery

Our standard shipping method within the continental USA is UPS Ground service 
Other options include UPS 2 day air and Next Day Air & Three Day Select
We ship to Canada, AK, HI & other International locations 
A signature is required for all UPS shipments upon receipt.
UPS will NOT deliver to PO Boxes. Please provide a street address

All orders leave our warehouse within 1-3 Business days

Privacy & Security

Privacy Notice Table Of Contents for www.alkupack.com website:

How We Use Information
Our Commitment To Data Security
Our Commitment To Children's Privacy
How To Access Or Correct Your Information
How To Contact Us
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the plasticcontainercity.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
In certain instances, our  website may contain hyperlinks to other web sites not operated or controlled by alkupack.com .  We are not responsible for the content, or the privacy practices, of these web sites.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by emailing us at info@alkupack.com .  We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please email us at info@alkupack.com
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!,click here.

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Returns & Replacements

Return Policy & Claims

Return policy for items that you have ordered in error, no longer need, or have since changed your mind.

Once the product is received back at our designated warehouse, you will receive a refund for your purchase, minus any shipping and handling fees that may apply. Refunds for product returns will be issued after below criterias are met: 

1. The item must be returned within 20 Days of order date. 
2. The item must be returned in it's original packaging. 
3. You will be responsible for shipping charges back to our warehouse 
4. There is a 10% restocking fee
5. Please use a trackable shipping method for your returns
6. Include a copy of your sales receipt & please mark the quantities & items being returned.
7. Partial case returns will not receive a refund
8. Orders returned after 20 days of order date will not receive a refund

A refund will be issued and will appear on your credit card billing statement after the product is received in our warehouse. 

For replacements, a new order must be placed online. 

All returns should be shipped to: 
Alkupack
216 N South St
Petersburg, VA 23803

Canadian Customers...
Canadian orders are final sale.

Claims… 

In the event that there are damages or missing merchandise, a claim must be made within 4 business days of receipt of order. We will not issue any refunds or replace any merchandise on claims made after 4 business days.
Claims must be emailed to info@alkupack.com or call us at
Refused Deliveries....
Our full return policy listed above applies. We will also deduct return shipping charges from the refund amount.

Contact Us